Where is my order?

UBE fills and ships orders Monday through Friday.  In general you should expect that your order will be filled and shipped in 1-2 business days.

NOTE: UBE does not guarantee the services of USPS.

Please click here to find the status of your order.

  How do I make a change to my order?

Please be advised that once your order has been shipped you can no longer make any changes to your order.  Typically you can only make a change to your order within 24 hours of your order being placed.  Even then, we regret to say, we cannot guarantee that your order change request can be granted.

Please refer to our Online Sales Policy for more information on canceling or returning an order.

  I am having trouble placing an order. What should I do?

We apologize that you are experiencing difficulty ordering from our website.  Here are a few tips that may help.

1. If you are adding items to your cart and your cart is still empty then check to make sure you have cookies enabled.
2. If you are paying by credit card make sure that your billing address matches the information on your billing statement.  Students, this is usually your permanent address.

If you are still having problems feel free to Contact Us for additional assistance.

  What should I do if I forget my password?

If you forget your password a new one can be emailed to you by clicking here.  You can then change that password by clicking on account details.

My credit card was charged twice – what should I do?

Pressing the "Submit Order" button more than once can result in duplicate charges. To ensure that you do not place a duplicate order please make sure to only press the Submit Order button once. Then please be patient as we attempt to authorize your credit card. If you believe that there is a duplicate charge on your credit card please Contact Us . We will look into the charge and if it is a duplicate we will reverse the duplicate charge and remove the duplicate order. Please be sure to include your order number when you contact us.

  Online Sales Policy

North Carolina law requires us to collect a 8% sales tax on all orders shipped within the state.

All sales are subject to our current refund policy.  If you have questions about the refund policy, please email us using the "Contact Us" link.

When selecting the in store pickup option please allow one business day for your order to be processed.

For purposes of interpreting Refund Policy deadlines, your return or exchange's effective date is the date you ship it back to us.  A cancellation is effective on the date on which we receive your cancellation request, if the order has not shipped.

If you wish to cancel your order, or to return or exchange, within the dates set forth in the Refund Policy, and:

  Privacy

This privacy policy sets out how UBE uses and protects any information that you give UBE when you use this website.

UBE is committed to ensuring that your privacy is protected.  Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

UBE may change this policy from time to time by updating this page.  You should check this page from time to time to ensure that you are happy with any changes.  This policy is effective July 1, 2007.

What we collect

We may collect the following information:

Name and job title.
Contact information including email address.
Demographic information such as postcode, preferences and interests.
Other information relevant to customer surveys and/or offers.
Credit card information.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for order related issues.  We may contact you by email, phone, fax or mail.
• We may use the information to customize the website according to your interests.

Security

We are comitted to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.  Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used.  This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.  A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.  We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

  Sportswear Refund Policy

KEEP YOUR RECEIPT

If for any reason, you are not completely satisfied with your order, return it within 30 days for a full refund, replacement or exchange. Please note that we will only refund shipping if your return was a result of our error. If you would like return an item in exchange for another item, please include a copy of the original invoice along with a note indicating the item(s) you would like receive.  Be sure to include any applicable colors and sizes. If for any reason we are unable to fulfill this request, the original credit card will be credited.  Please note that additional shipping will be charged to you credit card, unless the exchange is due to a mistake on our part.

  Textbooks Refund Policy

KEEP YOUR RECEIPT

Refund and Exchange Deadlines

Last day to return textbooks for dropped courses is
OCTOBER 6, 2009.
(REQUIRES RECEIPT AND DROP SLIP)

Return your textbooks within 24 hours for 75% of the purchase price.
New books with writing receive 50% of the purchase price.

NO FULL REFUNDS ON TEXTBOOKS.
ALL BOOK RETURNS MUST BE IN THE SAME CONDITION AS AT THE TIME OF PURCHASE.

  Shipping

Most orders are sent out within 1-2 business days.  This excludes holidays and weekends.  Choosing an express shipping minimizes delivery days, not order processing days.  Please contact us if you need your order sent immediately.  Please note that this does not guarantee your order will be sent out that day.

We make every attempt to not list out-of-stock items.  If your order contains an item for which we are currently out-of-stock your order will be adjusted and your credit card will only be charged for items sent.

In the event of a credit card problem, we will email you immediately to inform you of the situation.  We will then wait up to 10 business days for your response and then email you once more before canceling the order.

  Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern U.B.E.’s relationship with you in relation to this website.

The term U.B.E. or “us” or “we” refers to the owner of the website whose registered office is 516 S. Cotanche St. Greenville NC, 27858. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without U.B.E.’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.