Summer 2018 Rental Policy
Thank you for renting your textbooks from UBE.
This policy applies only to physical textbooks. If you rented a RedShelf ebook, this policy will not apply.
In order to rent textbooks, you will need a credit card which is valid until the due date, which is August 1, 2018, or later, which we will record as a guarantee for payment in the event that you do not return your rental textbooks. You can still pay for your textbook rentals with cash or a check, if you want.
All Summer 2018 rental books are due at the store on or by August 1, 2018, regardless of the actual term in which you use the book.
We will attempt to notify you via email that the textbooks rental return deadline is approaching, and we will also attempt to sticker all rented textbooks with the current semester's rental return deadlines. This is not a guarantee and it is your responsibility to return your textbooks to us by the due date.
If you fail to return rented textbooks by the due date, UBE will charge your credit card on file for the new purchase price at the time of rental less any rental fees you have already paid. If we elect to accept your textbook rental return after the deadline, a late fee of $1.00 per day will apply. If the book is too damaged for us to accept, UBE will charge you the new purchase price of the textbook at the time of rental less any rental fees you have already paid. The date of the charge will be at the discretion of UBE.
A book in acceptable condition for rental return may have reasonable highlighting and notes in the margin, but will be readable with nothing obscuring the text; the cover and spine of the book must be intact, and may not bear tooth marks or signs of chewing. In the case of loose leaf texts, all pages must be present as well as the front and back cover. We do rent new packages containing access codes, and you may use the access code and return the text alone in that case. Any damage caused by liquid of any kind is grounds for disqualification for return.
The textbooks refund and exchange policy applies to rental as well as purchase.
If you return a rental to the store by mail or shipping, you MUST use the following address:
University Book Exchange
516 S. Cotanche Street
Greenville, NC 27858
For all rental returns via mail,
(1) Rental returns by shipping or mail must arrive by the due date (in other words, a postmark on the due date is not sufficient).
(2) Your package must contain a sheet of paper with your name, phone number and email address.
(3) For your own protection, we suggest you ship with a carrier who allows you to use a tracking method..
If you do not include information in your return identifying you and your book, we cannot identify the books as having been rented by you, and we will not credit you for your rental return. Barcodes on rental books will not allow us to identify you.